Disguted

I would like to share what I have experienced yesterday 29/01/25. I was invited to a dinner at Quarterdeck along with my Disabled mother 84 year old grandma & 11yr old daughter. Upon arriving at the underground parking, helping both mom & gran out my car when I parked in the disabled parking on the first floor, we get to the lift to get to the ground floor, there was only a sign on the door of the lift that says out of order... Not even a secruity in sight to direct us, no staff member nothing, to my dismay I had to let my family wait at the dead lift and look for help as it is a mission getting my disabled mother back in to the car load a 20kg wheel chair myself and then drive to seek where to go. I then saw someone (Mahabi or something close to that name ) a cleaning staff member and asked him how do we get out and he was so kind to assist us and explained where I needed to go to get to ground floor, he even wheeled my mom from the first floor to the ground floor down the steep ramp. If he was not there I still would have probably circled a couple of times to see where the ground floor was. This is utterly disapointing since it was my granma's first time coming to Grandwest.