Complaint

I am rather baffled at what had happened at Grand West Casino yesterday. As I was gambling, the machine just chocked and did not provide the jackpot that I had won. I've sent them an email yesterday to date. They have not yet responded or find a resolutions regarding this matter. As I believe the money was suppose to be deposited in my account, so this was the email we sent yesterday, 19 November 2024. I hope this email finds you well . I want to report an incident that occurred earlier this morning, 19.11.2024. I was sitting at this machine (mc - 30405) from around about 12:30 am until 05:00a.m , I noticed that ilI have won with 5 golden poker ***** of which with my own understanding I was supposed to win but the machine remained silent . Assuming it will eventually show up, I. continued playing ,only after a matter of time i realised that there's no jackpot indicating on the screen . Thats when i called one of the machine assistant to make me understand what was happening ,she advised me to call the manager and inquire about this issue the feedback i received she's disputing that i won with golden poker ***** instead the manager said they were white poker ***** im kinder distraught as i am definitely sure it was the golden poker ***** , I'm sure even the footage can approve of what im saying. To add, the manager on duty went upstairs by himself to watch the footage and coming back with false information and a created story regarding what transpired. I need resolutions and an immediate response, please, from Grand Casino regarding this matter. Yours sincerely Linda, email: ***