Grandmark
Claimed Business
|1|9 Reviews (last 12 months)|This business does not respond to reviews
Grandmark
Claimed Business
|1
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|9 Reviews
Oct '25 - Sep '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Takalani M
1 reviews | Active since Dec 2025
14 Jul 2026, 13:19
Unacceptable Customer Experience at Grandmark International Crown Mines
I am extremely disappointed with the level of service I received at the Grandmark International Crown Mines branch (26 Genesis Boulevard, Crown Mines, Johannesburg). On Saturday, 11 July, I arrived at 8:00 AM and was the first customer through the doors. I specifically went there early because I needed to purchase parts to service my vehicle that same day. After receiving my quotation, I was informed that there was a minor system issue due to a recent system upgrade and was asked to wait approximately 10 minutes. I was more than willing to do so. Unfortunately, that 10-minute wait turned into three hours. I remained at the branch from 8:00 AM until 11:00 AM, yet I left without receiving any parts or any meaningful service. Throughout that time, I received little to no accurate communication or updates. From my perspective, customer service was clearly not a priority. Staff appeared to have limited knowledge of the new system, suggesting that the upgrade had been implemented without adequate testing, staff training, or consideration of the operational impact on customers. What was most concerning was that a critical system upgrade appears to have been completed on a Friday without ensuring that it was fully functional before the weekend. When the system failed, there seemed to be no effective contingency plan. Staff eventually resorted to using manual scanners, yet even then they were unable to process my order. Rather than resolving the issue, I was advised to leave and assured that I would receive a call later that same day once my parts were ready for collection. It has now been four days, and I have still not received any communication. This promise now feels like it was made simply to calm my frustration rather than to provide a genuine solution. As a loyal customer for the past three years, I have never experienced service of this standard. What should have been a straightforward purchase became a complete waste of my morning, preventing me from servicing my vehicle as planned. The three hours I spent waiting are time that I will never get back. My disappointment extends beyond the technical failure itself. Technology issues can happen, but what matters is how they are managed. In this case, there appeared to be poor change management, inadequate system testing before deployment, insufficient staff training, ineffective communication, and a complete lack of customer-focused leadership during the incident. There was no visible senior manager taking ownership of the situation, keeping customers informed, or managing expectations while operations were severely impacted. The decision to implement an untested system upgrade should not have come at the expense of paying customers. Businesses have a responsibility to properly test new systems, prepare their staff, and have contingency plans in place to minimise disruption. Unfortunately, none of these fundamentals appeared to have been considered. I have been a loyal customer of Grandmark International for the past three years, but this has been my worst experience to date. Customer loyalty is built not only on competitive pricing but also on reliability, accountability, and professionalism when things go wrong. Unfortunately, my recent experience fell far short of those expectations, and unless significant improvements are made, I will seriously reconsider doing business with Grandmark International in the future.
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Takalani M
1 reviews | Active since Dec 2025
14 Jul 2026, 13:19
Unacceptable Customer Experience at Grandmark International Crown Mines
I am extremely disappointed with the level of service I received at the Grandmark International Crown Mines branch (26 Genesis Boulevard, Crown Mines, Johannesburg). On Saturday, 11 July, I arrived at 8:00 AM and was the first customer through the doors. I specifically went there early because I needed to purchase parts to service my vehicle that same day. After receiving my quotation, I was informed that there was a minor system issue due to a recent system upgrade and was asked to wait approximately 10 minutes. I was more than willing to do so. Unfortunately, that 10-minute wait turned into three hours. I remained at the branch from 8:00 AM until 11:00 AM, yet I left without receiving any parts or any meaningful service. Throughout that time, I received little to no accurate communication or updates. From my perspective, customer service was clearly not a priority. Staff appeared to have limited knowledge of the new system, suggesting that the upgrade had been implemented without adequate testing, staff training, or consideration of the operational impact on customers. What was most concerning was that a critical system upgrade appears to have been completed on a Friday without ensuring that it was fully functional before the weekend. When the system failed, there seemed to be no effective contingency plan. Staff eventually resorted to using manual scanners, yet even then they were unable to process my order. Rather than resolving the issue, I was advised to leave and assured that I would receive a call later that same day once my parts were ready for collection. It has now been four days, and I have still not received any communication. This promise now feels like it was made simply to calm my frustration rather than to provide a genuine solution. As a loyal customer for the past three years, I have never experienced service of this standard. What should have been a straightforward purchase became a complete waste of my morning, preventing me from servicing my vehicle as planned. The three hours I spent waiting are time that I will never get back. My disappointment extends beyond the technical failure itself. Technology issues can happen, but what matters is how they are managed. In this case, there appeared to be poor change management, inadequate system testing before deployment, insufficient staff training, ineffective communication, and a complete lack of customer-focused leadership during the incident. There was no visible senior manager taking ownership of the situation, keeping customers informed, or managing expectations while operations were severely impacted. The decision to implement an untested system upgrade should not have come at the expense of paying customers. Businesses have a responsibility to properly test new systems, prepare their staff, and have contingency plans in place to minimise disruption. Unfortunately, none of these fundamentals appeared to have been considered. I have been a loyal customer of Grandmark International for the past three years, but this has been my worst experience to date. Customer loyalty is built not only on competitive pricing but also on reliability, accountability, and professionalism when things go wrong. Unfortunately, my recent experience fell far short of those expectations, and unless significant improvements are made, I will seriously reconsider doing business with Grandmark International in the future.
0
Replies (0)AS
Ashraf S
1 reviews | Active since Jun 2026
16 Jun 2026, 13:19
Refund process that fails the customer
I'm completely annoyed with your refund process,after 28 May 2026 I completed this refund form,please let me be clear it's not the sales team fault as they were completely friendly an guided me through the process,Calling this 011 number i was informed that the money will clear monday, called Monday I'm told Wednesday,Wednesday come I'm told Friday its approved,Your companies process an the your receptionist account department is your problem. I called in for assistance with my refund she returns me back to the store this happed on a few occasions that's after I explained that I'm awaiting my refund from your accounts department. After speaking to the branch again they said they tried to call to verify,Let me ask what do you want to verify, you asked for proof of banking details from the bank it self which was supp****,I had called in numerous times, on Saturday the lady told me the accounts is closed I must call Monday,I call monday I'm told they awaiting verification, I'm utterly disappointed.Please as managment I hope you can change this refund process cause surely it does not work.Tomorrow is Wednesday,On your website it shows 7 days rather remove it or change the days.Please change your process to serve your customers.
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Ashraf S
1 reviews | Active since Jun 2026
16 Jun 2026, 13:19
Refund process that fails the customer
I'm completely annoyed with your refund process,after 28 May 2026 I completed this refund form,please let me be clear it's not the sales team fault as they were completely friendly an guided me through the process,Calling this 011 number i was informed that the money will clear monday, called Monday I'm told Wednesday,Wednesday come I'm told Friday its approved,Your companies process an the your receptionist account department is your problem. I called in for assistance with my refund she returns me back to the store this happed on a few occasions that's after I explained that I'm awaiting my refund from your accounts department. After speaking to the branch again they said they tried to call to verify,Let me ask what do you want to verify, you asked for proof of banking details from the bank it self which was supp****,I had called in numerous times, on Saturday the lady told me the accounts is closed I must call Monday,I call monday I'm told they awaiting verification, I'm utterly disappointed.Please as managment I hope you can change this refund process cause surely it does not work.Tomorrow is Wednesday,On your website it shows 7 days rather remove it or change the days.Please change your process to serve your customers.
0
Replies (0)RS
Raynardt S
1 reviews | Active since Jul 2020
14 Jun 2026, 20:45
No answer, no service
You cant complain about the service because there isnt any. To phone grandmark and hang on for more than 1 hour listening to that 1 anyoing tune. And still no one answers the phone. You are not getting through to this company.
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Raynardt S
1 reviews | Active since Jul 2020
14 Jun 2026, 20:45
No answer, no service
You cant complain about the service because there isnt any. To phone grandmark and hang on for more than 1 hour listening to that 1 anyoing tune. And still no one answers the phone. You are not getting through to this company.
0
Replies (0)HC
Helen C
1 reviews | Active since May 2026
21 May 2026, 17:13
Pathetic Service and Zero customer care
My husband arrived today at 16h52 after driving 120 kms from Settlers Limpopo to purchase brakes for our vehicle. The salesman said they could not assist him as it was too late. My husband also called on his way to ask whether they could prepare his order in case he got there late. Both times they did not want to assist him. Unfortunately he did not get the gentleman's name that refused to help him, as he is the prime example of absolutely no care for a customer and sales. Perhaps this company should realise that we are part of a large farming community and will definitely spread the word that this not a company we want to support. If this is how they treat customers imagine what their after sales service will be like.
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Helen C
1 reviews | Active since May 2026
21 May 2026, 17:13
Pathetic Service and Zero customer care
My husband arrived today at 16h52 after driving 120 kms from Settlers Limpopo to purchase brakes for our vehicle. The salesman said they could not assist him as it was too late. My husband also called on his way to ask whether they could prepare his order in case he got there late. Both times they did not want to assist him. Unfortunately he did not get the gentleman's name that refused to help him, as he is the prime example of absolutely no care for a customer and sales. Perhaps this company should realise that we are part of a large farming community and will definitely spread the word that this not a company we want to support. If this is how they treat customers imagine what their after sales service will be like.
0
Replies (0)MM
Madimetja M
1 reviews | Active since Mar 2026
16 Mar 2026, 17:21
Grandmark Complain
I bought a sport light on 03/03/2026, and car was at panel beater, on Saturday afternoon I tried to put it on the car, I found out is wrong light differ with one arm, thiers arm is small and the write one is little bit long. Today Monday, I went there to exchange it, they told me is after 7 days, system won't allow them change after 7 days. Manager gave me head office number and ask for Boitumelo or Maria, then I called and spoke to a guy by the name of Boney, he said I must talk to Lucky in Plk, he transfered my call and no one answered.
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Madimetja M
1 reviews | Active since Mar 2026
16 Mar 2026, 17:21
Grandmark Complain
I bought a sport light on 03/03/2026, and car was at panel beater, on Saturday afternoon I tried to put it on the car, I found out is wrong light differ with one arm, thiers arm is small and the write one is little bit long. Today Monday, I went there to exchange it, they told me is after 7 days, system won't allow them change after 7 days. Manager gave me head office number and ask for Boitumelo or Maria, then I called and spoke to a guy by the name of Boney, he said I must talk to Lucky in Plk, he transfered my call and no one answered.
0
Replies (0)JH
Jacques H
1 reviews | Active since Aug 2025
2 Dec 2025, 11:55
Grandmark Useless Bfn Branch
I wish I could give zero stars. Worse customer service ever from Bloemfontein branch. Standing in queue forever and don't even try phoning them. Useless customer service and won't recommend to anyone.
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Jacques H
1 reviews | Active since Aug 2025
2 Dec 2025, 11:55
Grandmark Useless Bfn Branch
I wish I could give zero stars. Worse customer service ever from Bloemfontein branch. Standing in queue forever and don't even try phoning them. Useless customer service and won't recommend to anyone.
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clifford N
1 reviews | Active since Nov 2022
15 Oct 2025, 13:26
bad customer service
we had bought a bumper from the Durban branch and was not given an invoice. my panel beater had told the bumper is incorrect so had taken the bumper back within the 7 day period and was told they can help us because we had no invoice . the branch manger is very rude and does listen to we had said. we even showed them bank statement showing them that we did purchased the item from them.
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clifford N
1 reviews | Active since Nov 2022
15 Oct 2025, 13:26
bad customer service
we had bought a bumper from the Durban branch and was not given an invoice. my panel beater had told the bumper is incorrect so had taken the bumper back within the 7 day period and was told they can help us because we had no invoice . the branch manger is very rude and does listen to we had said. we even showed them bank statement showing them that we did purchased the item from them.
0
Replies (0)RA