****mers - do not use

This company has de*****ed my parents of R130,000. Grandeur were organising a cruise for them and took full payment BUT only paid the deposit. There was no communication, and my parents only found out when they contacted Cunard that the balance hadn't been paid. Grandeur also took full payment from my parents for the flights but didn't book or pay for them. There has been very little communication from Cunard since October. They haven't declared insolvency so we can't claim travel insurance. If anyone else is interested in grouping together for a joint approach to seeking refunds/compensation please do get in touch.