Unpleasant stay

We had arrived and planned to watch the Rugby - No DSTV. I had to use my own account. Own expense ! We then wanted coffee - There was nothing. I had gone to Reception and asked, but as helpful as she was, I got decanted coffee in a little sugar bowl and milk from the coffee station in a milk jug. Practically speaking, there was no plug by the kettle so we had to boil the kettle next our bed, on our side table. Not only dangerous but that just doesn't make sense. Imagine being at home and boiling your kettle next to your bed ?! We couldnt watch the Rugby, because I kept getting kicked out of the WIFI - We then resorted to watching Netlfix. We couldnt watch a movie finished because we kept getting kicked out of there too. Our neighbours and guests around the pool area were playing music so loud we could barely hear anything on my cellphone - Because we were then forced to watch on my phone. So back to my own Netflix on my phone with my own data. Our Aircon didnt work. We wanted to warm the room because we had just taken cold showers. We had then decided to run a bath, we couldn't, the water had turn cold and there wasnt enough water for my legs to even be covered. My husband decided to take a shower - ICE COLD!!! There was no hot water. Our bath towels were extremely hard ! I am not even exaggerating but it actually was quite abrasive on my skin. I had then used my husbands towel just so that it was wet and softer to dry with. There was no body wash or shampoo, only conditioner and body lotion. Not that we had expected these things, because we had brought our own. When I had asked my husband to pass me the "conditioner" after washing my hair the next day (Mind you still in cold water!!!!) I had found out it was actually lotion I had put on my hair in the shower and they had put lotion in both the lotion container AND the conditioner container. During the night, I tried watching something again, managed to watch a bit and then got kicked out of Netflix again, and the TV remote stopped working and my husband had to get out of bed to switch the tv off himself. Back to the phone, my own Netflix, my own data. Not a glass to use, nor even a bottle of water. Again, perhaps the water would be pushing it