Jeep Grand Central Motors Midrand: Appalling Service & Lack of responsibility

I have taken my wife's Jeep Compass for a noise from the right front wheel which has been around for more than 1 year. Previously I was told that it was the brake shoes, suspension... On my last visit 20th April 2018. 1 month later I got a booking to take it back for the repairs and was told that the noise is the right shaft axle which must be replaced, to fix the ongoing problem. Yesterday afternoon Heni called and advised the vehicle is ready for collection to which i asked if he took it for a test drive, I was assured that it will be sorted. Upon collection i again asked him if it was test driven and he confidently said yes and was passed by QC. Sadly to say I didn't make it through the gate as the noise was still there. At this point was was rather irate. He could not tell me who test drove the vehicle and took me to Kobus the service manager. At no point did either of them take any responsibility for this ongoing issue. All he said it must be the control arms and will call me. I am taking the vehicle back on Friday for the same ongoing issue.

I need Jeep to be aware that we bring our vehicles to you because of brand loyalty and all those things which Jeep should stand for. The ongoing pathetic service is beyond me. We were considering to trade in the current Compass for a new one but your service is sickening. I can't wait to get rid of this car so that i can cut ties with Jeep forever.

You need to look into this please. It costs time off work to drop and collect the vehicle. I urge you to look into my history and yet better someone to call me as me the consumer suffers as a direct result of your people not taking responsibility. I am starting to believe these technicians have no clue what to do.

Every experience which Jeep Grand Central Motors has been disappointing!!!