Excellent service

Last week, sent a complaint regarding the terrible service I was getting with regards to having the GPS system of my Grand Cherokee fixed at Jeep Grand Central Motors. After sending a complaint to their Head Office, I was contacted by them in order to bring in the car on the 23rd of March to have the software upgraded. Because I was no longer looking forward to going there, I told them that I will bring it on the 28th of March. I spoke to the guy by the name of Kobus and he told me of how it wasn't going to take long to upgrade the software, at max 2 hours. I got there around 7 o'clock and waited for it since I was told it wasn't going to be longer than 2 hours. By 10h30 they still had not fixed the GPS system and by this time my temperature was rising because I felt since I'm a lady, I'm being taken for granted. I asked that they call the dealership manager Candice who I happened to be engaging with via the initial e-mail complaint. Candice came and the way I was so angry, I just screamed and threw my toys all over telling her of how *********** her workshop technicians were and how I regretted buying that car from them. I must say, Candice remained calm and asked me to give her few minutes to see what the problem was. My frustration was that I didn't have a car to run my work errands since where I work it's a no-work no-pay policy. Within 5 minutes, Candice came and told me that they have called the Head Office technicians to come have a look at the car and that in the meanwhile, they will see if they can loan me a car for me to run my errands. She assured me that they will have the car fixed even if it means leaving it there by them over night. During the course of the day, she kept dating me about how far they were with the car and all that. After a while I felt, I had made the right choice buying my car from that dealership. You know I must say, the manner in which she handled this problem was very professional and it's not everyone who has that s**** and who can act that quickly when confronted by an irate customer. Grand Central Motors must be happy that they've got someone like her to lead and manage its team. I have no doubt that we will see many beautiful things from her. But can she please bring back those cookies, we know it's one of cost containment measures but coffee is nicer when taken with cookies especially for us black people *LOL*. I would definitely recommend my friends and family to this dealership. They really have a great team, Hennie, Bontle, Busi and all those that I forgot their names but forever smiling!