1 reviews | Active since Feb 2013
Bad service on Mercedez Benz Class with Oil
<p>I took my vehicle for +-90000kms service toward end of February 2016 and immediately after the service it started sweating oil underneath, so i thought that will dissappear but with time that became worse, then on 04 May 2016 I took the car to McCarthy Kunene Witbank for check and repair the leak, McCarthy Kunene noticed that the leak comes from the previous service but i was not notified about the issue, only after i paid i was told to submit the invoice to Midrand Central Motors to claim my money paid, as i queried that, Sjenel - Service Advisor promised to follow up and after a week nothing had happened, upon follow up i was told that the invoice was submitted to Grand central for processing so that i can get my refund, i then contacted Grand Central - Sasha Service Advisor on 12 May 2016 and he said he has just received the documents and he will sort it out with the service manager as McCarthy did not follow correct procedures and by Monday 16 May 2016 I will get feedback but nothing happened, so on 17 May 2016 I contacted Customer Services for a complaint - I-*** for further assistance then a complaint was logged with 48 working hours response but nothing happened and upon doing a follow up on 25 May 2016 i was told that the two service managers Sasa and CJ can't reach some agreement on labour cost but they will follow up and let know, I made a follow up again on 27 May 2016 but to no success, to all customers for Mercedez please be carefull of these dealers, Grand Central is the worst as I also experienced an oil leak on my Jeep wrangler after the service and it ws only sorted after three follow up visits</p>
