Utterly disappointed grafton!!!!!!

To whom it may concern

I would like to express my utmost disappointment with the grafton everest Cambridge leather lounge suite I purchased from bradlows. I spent R18000 in 2018 now my lounge suite leather is thinner, it's peeling . The frame makes noise the mechanisms on the recliners are hard aswell. I do not have children there is 2 people that live in my house ,no chemicals have been used , no pets aswell. It's 4 years later an I have been left with this problem after spending 18000 which my husband an I worked so hard to pay of. This is my 2nd grafton everest lounge suite purchased. The 1st one is 10 years old with no issues . But my 2nd one from day one was defective 2 lounge suites were brought to my house. An now 4 years later I have issues an no one wants to take responsibility . Is this the workship grafton everest now produces ? Is this the quality you are known for ? As a customer do u know how unfair this is on me to pay for repairs when you have produced a defective product.

You claim the material goes through 15000 rubs before it is added to your range how did it not occur to you it was defective. This is a absolute nightmare. There are tons of people complaining on helo Peter about this lounge suite. How unfair is this on a customer? This is ur brand your lounge suite an you should consider taking on some responsibility for the poor item manufactured. I worked hard to buy this and not to have issues 4 years later. Grafton everest is known to last 20 an 30 years how do you justify 4 years ? My grandparents lounge is still lasting after 40 years. I am utterly disappointed in grafton everest an I'm asking management to read this an come up with a solution. I'm absolutely upset being a grafton everest customer for over 10 years . U have disappointment me.

My contact details as follows

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Kind regards Krivania ethwar persotham