Repairs damaged my couch!!

I am very disappointed by just going through the complains, my husband and I bought the new berry recliner suite in june 2019, june 2020 we took the single seater to repairs as it had a problem with the recliner but when the couch was returned it was damaged from the factory the leather had peeled off, it has been months without the couch and there is no progress, bradlows told us that the matter is out of their hands, we bought a 3 piece suite now we are left with two and we were not the ones that damaged it like that in the first place.