Poor Service from Grafton Everest.

I received no response on my mails to Grafton Everest as indicated below. They are obviously not interested to respond. I even spoke to the local Metro Home center Montana Branch and the their response was that I approach HELLO PETER with my dissatisfaction of the service from Grafton Everest as Metro Home Center is just the "middle man" in the process.

My first mail of 29 April 2018.

I bought the above lounge suit on the 2/3/2016 from METRO Menlyn Retail Park Pretoria. I had a problem with the 3 and 2 seater in that the cushions had sagged and the set was returned at the end of January 2018 for repairs, through METRO Menlyn Retail Park for repair by yourselves. I received the 2 couches back from yourselves via Metro on the 1st of March 2018 and was satisfied with the repairs.

Unfortunately on around the 20th April 2018 there was a noise something like a spring coming loose in the 3 seater couch. The middle cushion then sagged in, making it uncomfortable to sit on. The 2 seater has also again sagged in. My request is that yourselves please have a look at the problem that we are having with this specific set as I feel a person spends a lot of money on a lounge suit of reputable company like Grafton Everest and do not expect poor quality. I have previously bought Grafton Everest sets and after many years service had no problems with the set.

My followup mail on 27 May 2018

My mail dated 29 April 2018 refers. I still have had no reply from yourselves regarding the above matter and find it unacceptable. I will give another 5 days from date of this mail for a reply before taking further action.

I have given more time for a response and as there has been no response I have resorted to Hello Peter with my complaint.