Poor Quality

Good day, Please take time to read, I am really frustrated and I am willing to take this further until my query gets resolved. I purchased a Grafton Everest “Leather” 3 piece lounge suite from Beds to Go Ordnance Road Durban in September 2016, my sales Assistant was Thabiso. I was told that this lounge suite was leather. I experienced an issue within 6 months of purchasing this item and had to send my 2 seater back to Grafton Everest to repair. In December 2017 I experienced another issue whereby the seats on both the 2 and 3 seater started tearing and cracking. When I called the Ordnance Road Store I spoke to Urie who told me that this was happening as this lounge suite was not full leather. I explained my dissatisfaction to him as Thabiso had told me this was all leather. Urie then went about explaining that I needed to wait a month as the supplier (Grafton Everest) was closed for the December period. He asked me to return at the end of January 2018. Urie also referred me to Samantha from the Umbilo road Store as he said she was the only person who could log a complaint with Grafton. The process was I needed to send photos of the damages to Samantha and she would call Grafton and log the query. After getting a 2 week run around from Samantha due to her internet being offline, a case was eventually logged. I was given the following reference number GE135743. Urie called me on Thursday, 8th Feb 2018 and advised me that he could send me another of the same lounge suite, I explained that I was not interested in that as I didn’t want a recurrence of the same where the seats starts tearing. I then asked if he could replace me with another lounge suite with a different, stronger material. Urie then promised to have the lounge suite picked up and he guaranteed me that he will have Grafton put on a stronger material which would not tear. Thabiso called me again from the Ordnance Road Store to say that they would be picking up the couch on Saturday, 10th Feb 2018 at 9pm. After following up many times with Urie, Thabiso, Samantha and Dolley, the driver eventually arrived at 1:25 on that same Saturday. The surprising thing is they did not send an assistant with the driver to pick up the lounge suite so my husband had to help him carry both the 2 and 3 seater to the van. The driver did not even have anything to cover the lounge suite, he just strapped the couches and left without covering it. It was 32 degrees outside, now my lounge suite would have probably gotten damaged with the heat. I am really not happy with the service that I received from Beds to Go (Urie, Thabiso, Samantha and Dolley). I have been given nothing but a run around ever since my problem aroused. I am not requested for a new lounge suite, or one with a different fabric. Alternatively, can I please have a refund! I am now inconvenienced as I have no lounge suite and I am having a function on Saturday (17th Feb) Thank you Navitha Baulraj/Marcel Shaun Moonsamy ********** / **********