Non existent customer service

Over the years we have bought several sets of Grafton Everest furniture, with both fabric and leather upholstery. Our latest acquisition a few years ago was for two recliners. One of these has a failed reclining mechanism. I have sent two urgent emails requesting information as to how we can have the faulty chair repaired, but without any response. Where is the customer service we used to receive from Grafton Everest in the past?