Lounge suite issues with Grafton Everest

I purchased a leather lounge suite on the 27th of November 2020. The fabric of the lounge suite has started coming away from the wood and is making bilges. I have complained and nothing has been done about it. They are wanting to fix an expensive lounge suite that they couldn’t help me with due to Covid lockdown and now it’s a few months later snd they want to fix it. I can’t get hold of anyone to help me - the rep said I need yi phone the call centre. This is absolutely shocking service from Grafton Everest. It’s my 3rd Grafton Everest lounge suite and I still have my other 2. My one is over 30 years old. I would like a replacement and not a fix.