Have contacted them since they opened for the new year regarding my furniture repairs. Had no service at all.

I bought a lounge suite from Hirsch milnerton cape town. However two of the couches need repairs as workmanship was not good. I contacted Hirsch the first week in January and grafton was contacted the same week they opened after the holidays. I also tried to contact them but was completely ignored by Simoney the lady who was assisting my sales lady. I am beyond disappointment as firstly I thought I bought a trusted brand name and now when I need assistance they are very poor at it. Not even making an attempt. Poor poor service from Grafton Everest.