Happy to take the money & wash their hands of it

I wanted my Grafton Everest lounge suite re-stuffed and cleaned and contacted them via their website on 25 Aug. [Email Removed] contacted me via email and referred me to Furn Doc for assistance. They quoted R800 on 28 Aug for repair & cleaning of 2 x 2 seaters & 1 x single couch. They collected 31 Aug but that is where the good service ended. I received an abrupt phone call saying that I had short-paid them. I was confused as I'd paid according to the quote, which I resent them and was told they had not quoted for 1 of the 2 seaters. I paid the additional R283 to get my couches back. They arrived 4 Sept not looking like they'd been cleaned and were super uncomfortable to sit on. I contacted Christine who said they'd come to my house to address my concerns, but she assured me they had cleaned the couches. To date, no one has attended to my complaint, despite numerous phone calls and emails. I attempted to get in touch with Grafton Everest again but they too have not responded. I am livid! The couches (in my opinion) are ruined. They are no longer the comfi Grafton's I had before and I'm disappointed I can't get the help I need. I now hate the couches I once loved.