Grafton Everest Top Quality Highly Questionable!

Good Day, I'm very disappointed and extremely disheartened by the Grafton Everest quality after growing up with the imprint that the name was of high and long lasting quality that the well to do of society purchased for that exact reason.

I have had hand me downs all my life so when I'd finally managed to save up enough I purchased the Roma 3 piece 3 Action Lounge Suite Grafton Everest Beige 3-2-1 (product code *** for R12 173.87 excl delivery).

This lounge suite was my pride and joy, my very first purchase of brand new furniture.

I received the 3 piece suite on 15 June 2018 and I have been so troubled to discover numerous cracks in the leather on the two reclining seats of the 3 seater.

1. It's only just over 3 years old.

2. I don't have small children who could damage the couch.

3. I don't have a dog that's allowed on the couch.

4. The couches are not in sunlight at all, in fact the lounge is quite dark.

5. It's only ever been wiped down with a soft damp cloth and wiped dry after by me.

6. Nothing has ever been spilled on it.

7. Nobody has ever slept on it.

8. Neither my husband or I wear watches, sharp bracelets or rings that can scratch or hook the furniture.

9. Except for evenings and weekends nobody uses it as my daughter is at school, husband at work and I work from home at a home office desk.

So please csn someone explain to me how in this period of time just the two seats used are developing multiple cracks and now a tear on the armrest where my husband sits?

The reclining mechanisms and frame are sturdy and well manufactured, but what's the point if the material is tacky!

If I had known the leather was so thin, brittle and of poor quality to only be used in a display loung I certainly would has opted for fabric!

I am extremely upset as this was meant to be an investment for "Everest".

I have photos for your review.

Please don't tell me this is just something I have to accept for my cash savings.

My details: Mrs Chanine Taylor *** 21 Laurinda Crescent Chrismar Bellville Cape Town South Africa 7530

Purchased from Bellville Shop ***) Sales person was Dennis Nyokana - ***2.

Bradlows has been very understanding and helpful in trying to get my lounge suite issue evaluated. Unfortunately your company is not willing to even collect the flawed 3 seater to assess it and consider some type of resolution to keep a customer happy with your product.

I am extremely disappointed in Grafton Everest quality and customer care!

Regards, Mrs Chanine Taylor