Grafton Everest Bad Service

I bought a Lounge Suite just over 2 years ago from Bawas in Newcastle - this suite has been in for repairs already and just a year later I am having major problems. The double seater with the console inbetween is, for lack of a better word, stuffed. I cannot even return the footrest for months now and when I took a look as to why, I found that the stuffing is all coming out and pressing against the chair when trying to close it. As this is the seater only I use. I am disgusted at the bad workmanship as we paid over R30,000 for the set, It is the set with the 5 x recliners. Please advise what I am to do about this.

Ps I do not have any confidence in the Dealer (Bawas) as they were not even prepared to come and look at the set last time – just sent Upholsterers to repair it – who I do not have confidence in either.

I worked in the furniture industry for years and that is why I bought the Grafton Everest. There were plenty suites at half the price I could have bought but wanted to support you. This has now been going on for months and when I phoned I got the customer service desk who asked me to again post to the website which I did immediately - still no comment or feedback from Grafton Everest. At this stage I do not know what to do anymore

Estelle