Graften Everest is not forever poor products

I purchased a magnum lounge set for R16999 cash 1 and 1/2 years ago, since then it has been twice for repairs, and i was denied a refund or a new lounge set, i want my money back

Please see my mail i sent to the regional manager:

Good day Mr. Pillay

I write this mail with great disappointment following my two months slow go event of trying to convenience for a new set for my lounge set.

At the moment my set was delivered yesterday and to my amazement, I am unhappy, the pictures attached speaks for its self, now I am going to insist on a new set, and Pregga at the service center can tell me if graften Everest gives such bad quality to their customers;

Problems Picked up and as per the photos:

• Soffa Alignment is completely off (Big gap) • They stuffed forms under the sofa and never been close, the exposure, now it looks like I bought from the Chinese shop • The sofa is still not to a satisfactory manner, and will definitely not last • The sofa was not taken away, but work done locally instead of the repair center • The underneath cover is completely missing and I am not accepting this anymore •

I will really appreciate if you can intervene from your superior side, so that this matter can be rectified: