Faulty Lounge Suite

Over eighteen months ago, I purchased a lounge suite from one of Grafton Everest's retailers.<br> It soon became evident that this product had been manufactured with foam that was too soft in the seating.<br> Since I first reported this fault, I have had no assistance from anyone at Grafton Everest or its retailer at all.<br> No one is prepared to repair the three items with the correct density foam.<br> I have spent months and months speaking to well over a dozen people.<br> No help from anyone despite many empty promises.<br> The reason that I purchased a Grafton Everest lounge suite was because I assumed that I was purchasing a quality product from a reputable company.<br> The whole horrible experience has left a very bad taste in my mouth