DONT EVER BUY ANYTHING FROM JOSHUA DOORE. BED AND SOFA BOUGHT

I purchased a lounge set and bed from Joshua Doore in December 2015. I was 8 months pregnant. a few weeks later I noticed something wrong with the bed. we went to the store , sales agent assured us complaint was logged. after a month we someone from seally posturepedic came out and noted the whole bed was faulty and requested a new one.we waited soo long only for us to go to the store and find out that the warehouse had forgotten to deliver item,i then say I no longer want the bed,they refuse to give me my money back so I can purchase something elsewhere as I was unhappy with the bed and they insist that they can only give me a new item.i finally accept it as they insist that there is nothing else they can do. while I was sorting out the bed issue I also logged a complaint that the grafton Everest lounge set that I purchased had a lot of defects. the recliners faulty,seat sinking in, dents on the leather and stitches where coming loose.to cut a long story short, customer services where terrible to deal with,they had no idea what was going on.everytime I called(over 20 calls) kept saying sent email to head office, but I never received feedback. finally they pick up my sofas in may. its gone over four weeks without sofas. they insist that they cant give me a new item they can only reapair a genuine leather lounge set and all the factory faults on the item where considerd minor. they refuse to give me a new item or my money back. says that I just have to take the repaired item . I am absolutely disgusted with the service and products. I even spoke to the general manager and he promised he will listen to all the calls I made and feedback to me but I have received nothing. my entire maternity leave was ********** having to deal with this company. I am back at work now and still don't have my sofas , the only reason I have accepted to take this item is because they refuse to replace or refund . I called the warehouse yesterday and they assured me that my sofas was loaded on their delivery van. I still have not received it and its the next day now. I have paid soo much of money for a item that is a reject