Bad service from Grafton Everest

I bought a Lounge Suite just over 2 years ago from Bawas in Newcastle - this suite has been in for repairs already and just a year later I am having major problems. The double seater with the console inbetween is, for lack of a better word, stuffed. I cannot even return the footrest myself anymore. All the separate pieces just look as if they do not belong to the same suite. I have twice written reviews on them on the website and it has been ignored. The 2nd review was while the operator was on the phone when I phoned to query. After this I again phoned to talk to the Manager or anyone higher up to no avail - they were all in a meeting and nobody got back to my message I left a few times that same day. I am at a stage that I would like to just get rid of the suite and loose the money I paid for it as Grafton Everest and the Supplier locally are useless at handling queries. I have come to the conclusion that they ignore complaints and then eventually say it is out of guarantee / warranty. I personally thought that buying Grafton Everest was the best option as I was in the furniture trade for many years but it now seems I was wrong. I could have gotten similar sets at half the price and less at the time.