Bad customer service

I am in the process of making a decision as to re-upholstering our existing grafton everest lounge set or buying a new one. I am looking at prices , i have been to places like waste centre, upholstery and general,as well as hertex, as recieved exceptional client service. i then decided to go to grafton everest to a get a quote on a custom made lounge set without recliners. Upon arrival at grafton everest showroom in umhlanga, we were approached by a lady by the name of Penny. she was very unwelcoming and rude. Upon asking her when is the next sale , she pointed her hand to the door and told us to leave, not even taking the care to listen to our needs... after we tried telling her our needs, she listened and began assisting us but she was very snobbish and had a very negative attitude. Being in the sales industry myself, customers are treated with love and respect. Penny from Grafton everest is not a good ambassador , it is extremely dissapointing to be treated as such. A much higher level of service is expected from a reputable company like Grafton everest.