Unacceptable Grabbing It All!

I ordered goods that include masks, hand sanitizers and gloves on 30 April paying by MasterCard. All the goods where marked Essential and therefore could easily be delivered during the full Lockdown. On 8 May I received an email from Coburn titled "Delay for Order #81256". This suggested that the delivery would take slightly longer than previously anticipated. After following up on Thur 21 May and not getting a response I followed up again on 22 May and Coburn then responded with a FedEx waybill. FedEx supp**** a report showing that delivery has been attempted but unsuccessfully. Further attempts to get Grabitall to get FedEx to deliver the package have failed and now they want me to contact FedEx. There is someone at home all the time and orders form other merchants have been successfully delivered to the same address in the past 2 weeks. Grabitall have still not delivered nor have they made an effort to contact the recipient whose mobile number they have. Their service is so poor that I have to recommend never using them. I have requested a full refund but that seems unlikely as they are blaming FedEx. This is a delivery in Cape Town Diep River area. Unacceptable!!!