Poor service

I previously wrote about a bad experience I've had with Grabitall. After a long wait my account was credited with a refund of R508 instead of R579. I wrote them an email last week asking for the reason for the incomplete refund (R71 shortage) all they said was to apologise for it. They indicated yesterday via email that I should wait for another 5 days for the R71 to be credited to my bank account. It appears there's only one person who responds to emails with a turnaround period of seven days.

I'm waiting to see whether this matter will finally be laid to rest within five days as they have promised. I have so far received some of my money back