Poor service

I've bought products online and paid for them on 10 June 2020. A week expired without any delivery. I checked my profile only to find that the order was still open. I sent an email asking for an explanation only to be asked to send proof of payment. Nothing happened for a few days then I sent an email enquiring about progress only to be told that my pop was received. I asked for a refund on 30 June 2020. I got a reply on 02 July 2020 indicating that it will reflect in my bank account in 5 days. I wrote a follow up email on 08 July 2020 since I've not received my money back. Even today no reply and no refund from Grabitall.

I won't advise anyone to purchase from this company because they clearly have no respect for customers.