Grabitall - ********!

********! Oct 23rd 2018 an order was placed. Delivery occurred on Oct 25th 2018 prior to the promised 3-5 delivery days timeline. I was at this point impressed but this was short lived.... Oct 27th I sent an email stating the device I ordered was faulty. Received a response on Oct 28th stating the faulty device would be collected and a replacement device sent thereafter. This chain of events did not occur. They sent the replacement device and left the faulty one behind. The replacement device was only shipped on Nov 7th and received on Nov 19th only! The 3-5 delivery timeline exceeded. They failed to take the replacement device (courier claiming that the parcel wasn't registered on their system to be collected). I now sit with 2 x devices, one faulty and the other yet to be tested. Upon starting up the replacement device, it immediately had the same issue as the first defective device. I thus contacted grabitall again to express my dissatisfaction. I waited until May 2019 to receive a dignified response stating that a refund would be processed. Its now Dec 2019 and I'm still waiting.... over a year!! This company is a ****, stay away!