Grabitall- Customer NON service department

First order received timeously, and during lock down. Subsequent order made on 12 July 2021 still "being Processed" according to their website. Numerous queries sent to Customer Service with no response, except two replies to advise they are moving and a second response (Nicolus - August 2021) to say they will check with the warehouse. Must still be looking for the warehouse! Refund requests not actioned either. Anyone wanting to place an order after receipt of the first one, BE AWARE, it won't be processed & delivered!!!!