1 star is too much for Grabitall

1 star is too much for Grabitall. They are absolutely horrific to deal with. You can't speak to a person, their Whatsapp has nobody manning it. Emails get auto rep**** to with a Ticket number but that is how far they go. I been trying to liaise with them since July and am getting nowhere. The one order never arrived so I requested a refund which still hasn't come. The next product was a misrepresentation on the advert. It was substandard and nothing like how it looked. I keep on emailing. The very odd response tells me that they are looking into it. That is where it ends. They are ***********, inefficient, inept and uncommunicative and have zero idea of service. The market is so competitive with similar platforms that Grabitall is doing itself a huge disservice. They may as well close their doors. I want my refund and nothing more to do with this useless company and will never recommend them.