WORST ONLINE STORE EVER!!

I placed an order. On the site it says goods will be delivered within 2-5 working days, I am already on 7 working days. It says on the site the order has been complete but I have not received anything. My order number is Oder#*** I have sent emails but I am not receiving a response. I tried looking for a number to contact on the site but there is nothing.<br> <br> If anyone can assist it will be greatly appreciated.