Solution to bad service

I posted a report on the 23rd regarding non-delivery of Christmas gifts. I was so angry and the fact nobody was responding made me even madder. I roped in a friend from Johannesburg ... and the hunt began. We were able to get a name of the sales manageress - Carol. Her phone number is ***. Don't phone ... she will just ignore. Add the number to your contacts and whatsapp her.<br> <br> My friend drove to Grabit ... and they have closed. They are now merged with Calasca. 11521 Olympia Street, Unit 4-5 Malboro.<br> <br> My friend promptly went to them and they packed the parcel in front of him ..... and he left with it. I have yet to see the delivery costs I paid.