Plain theft!

Ordered Christmas presents with grabit on 6 December 2017, their invoice and website stated that delivery was within 5-10 working days. Never delivered and am still waiting for the goods. Attempts at contact via emails (as there is no call center or number you can call) is met with no response whatsoever. Have emailed several times and left messages on the site. Have tracked to their other affiliated site 'calasca.com' and left messages there. Still No response!