PAID FOR GOODS THAT HAS STILL NOT BEEN DELIVERED

I PURCHASED A TABLET AND RACER ( KIDS TOYS ) ON THE 07 DECEMBER 2015, HOPING I WOULD GET THE DELIVERY BY CHRISTMAS BECAUSE THEY WERE PRESENTS, NOTHING CAME<br> I SENT VARIOUS EMAILS AND A LADY BY THE NAME OF CAROL REP**** ON 7 JANUARY TO TELL ME THEY DON'T HAVE STOCK OF ONE OF THE TOYS, I ASKED HER HOW CAN THEY INFORM ME OF THIS NOW! SHE APOLOGISED ETC AND ASKED IF THEY COULD REFUND ME SO I SAID NO I WILL ORDER SOMETHING ELSE PLEASE SEND ME THE TABLET AND ANOTHER TOY ( WHICH THEY DIDNT HAVE STOCK OF BUT WERE ADVERTISING IT) , THEY SENT ME 1 X JENGA SET WHICH IS STILL NOT MY FULL ORDER OR EQUIVALENT TO WHAT I PAID!@ , I SENT HER A MAIL ON THE 15/01/2016 TELLING HER HOW UPSET I AM AND I WANT MY ORDER, ALL I WAS TOLD IS SHE APOLOGISES SHE IS ESCALATING IT TO MANAGEMENT, TO DATE I HAVE RECEIVED NOTHING !!!!!NO EMAIL , NO GOODS!!