Ordered on 26 October - NOTHING YET!!!!!!

Placed an order on 26 October - it is 5 December - nothing received yet!!!!! Order # ********** 00. Followed up on 29 November via e-mail and they said it will be despatched the same day - NOTHING YET!!!!!!!!!! PATHETIC!!!!!!!!!!!!!! What is worse - NO TELEPHONE number to follow up, just e-mail.........................................................