Ordered items and haven't received it

I placed a order on 11 November 2015 on Grabit's website and payed it. I still haven't received any package and no one answer the phone. There is no email response. You email them and then you receive a mail back that they will come back to me in 24-48 hours. This is surely the best organised **** I have seen in a long time!!!! <br> This is all the numbers and email address I have.<br> [Email Removed]<br> ***/37