Non-responsiveness to return damaged goods

Hi<br> <br> I received two power banks ordered online through Grabit. I responded by e-mail on 03-2-2016 and on 10-02-2016 again to indicate that the equipment is faulty; leaking fluid and I need it returned. Till today no response.<br> <br> The email was sent to: [Email Removed] and the order number is *** <br> <br> Regards<br> <br> Johan