No feedback and no delivery

I have spent about R5000 at Grabit within the past 2 weeks and have emailed twice in connection to two outstanding parcels with no feedback whatsoever!!!! There is no contact number and the only way of communicating is via email but they do not even answer!!! And to top it all off I have just placed an additional R800 order on Monday!!! Does anyone have a contact number??? How can they gladly take your money however not reply as to where your orders are???? I want my money back or the status of my orders to be explained!!!!!