my order is not deliverd and my mails are ignored

I've ordered few items on the 30th of November 2017 and paid same day but my order is not delivered and no one called, I've sent emails and no respond. the order number in question # ********** 35 the items in question : Kettle W&J 3L - Black Wooden Butterfly Xylaphone Wooden Clock Launch Along 2 Player Wall Clock - 3Q068