GRABITALL, THINK TWICE BEFORE BUYING ANYTHING!! YOU WILL NOT GET IT!!!

THINK TWICE BEFORE BUYING FROM GRABITALL!! I ordered a security camera system and another small product on 15 Oct 2018. I received confirmation that item has been shipped 18 Oct 2018. When I didn't receive delivery a week later, I managed to make contact with grabitall who claimed they have shipped it, and it is on the way referring a waybill (just shifting the blame to their courier partners). After a few days I have sent mails to their “HELP email address” again to tell them I am still waiting. I have also tried calling them again and again without any success the call goes to voice mail. I then phoned the courier to track my parcel. The parcel was sent to PTA from JHB according to the tracking system, but according to them they have not received it yet. I spoke to a number of staff trying to get to the bottom of it. After being sent from pillar to post I managed to get hold of a Snr. employee at the courier company who enquired with Mohamed from grabitall. He is supposed to issue a replacement, but he is just ignoring all communication and not giving any feedback on mails and communication sent to him. Almost 2 months later and still nothing. Just POOR, POOR, POOR customer service, blame shifting and no commitment. Once they have your money they can’t care less!!! Their *****-up your lost. I CAN”T STRESS IT ENOUGH THINK TWICE BEFORE BUYING ANYTHING FROM GRABITALL!!