Grabit online needs SAPS

I ordered a tomy kids Tablet from Grabit online on the 03/12/2015 I stated to them in the E-mail that I was going on leave from 15/12/2015 and that my order should be sent on time nothing came through their delivery terms state 3 to 5 days for delivery after coming back from leave I opened a case of theft with the SAPS and filled in a dispute form at the bank since they use FNB I wanted my refund as it was passed the date ,I kept sending them E-mails and not receiving any reply until I sent an E-mail informing them that I have reported them to the SAPS only then did Carol respond to my E-mail I pushed them until I received my order on the 11/03/2016 anyone who has ordered from Grabit and never received their goods open a case with the SAPS and E-mail it to grabit to show them you have taken action against them also fill in a dispute form with FNB