Defective Goods & Bad Service, : Order 100003

Around the 18 June 2015, I made an online purchase for Order ***, Item: EX126 - iPhone in Car Holder. I was charged R 99 for the product and R99 for delivery. The deliver fee which was not advertised at first was extremely high. It costed the same delivery as the price of the actual product and it only received my product on or around the 2 of July. The first time I tried using the product, the springs within the product broke. <br> <br> I have tried calling the companies telephone number but its forever busy. I have made numerous unsuccessful attempts, the number doesn't even ring, it goes straight to voice mail. I emailed my queries and dissatisfaction on the 3rd of July and received no response. <br> <br> I then received a mail response on the 15th, (two weeks later) from an anonymous person apologizing for the delay and asking if I've been helped.<br> <br> I had not been assisted not had anyone from the company addressed my query, the product was defective and I wished to have a full refund but it has been weeks and the customer department doesn't not answer the phone or address their emails. <br> <br>