Bad Service

Placed an order 16/10/2018.. payment made via Credit Card and was charged R166.00 for delivery... received email on 18/10/2018 to say goods have been sent with a tracking number and number to call to track... on 30/10/2018 still no delivery, called Fast & Furious to track parcel, spoke to Tasha, who said they had not yet received parcel to deliver, held on the line whilst she called Grabitall, and told me that someone would give me a call... 2/11/2018, tried calling Fast & Furious number that was given on the mail to track, constantly engaged, then called the Durban branch, who again said the parcel had not yet been received by them for despatching... Sent an email to Grabitall's help line... no response yet, tried calling the number given on their website ********** and it rings and rings, and then says "oh dear, the person you are trying to call.. their mail box is full, please try again later" and then you get an engaged tone.... Very very frustrating.. seeing that one of the items that were ordered was for a gift for a baby shower... which is tomorrow !!!