Internet Outage Ignored All Day — No Real Support or ETA Given

We’ve been experiencing a full fiber internet outage at Charles Manor since early this morning, and despite reporting it at 08:37 AM, there has been no meaningful support from Global Platinum Solutions.

I messaged their WhatsApp support, where they responded initially but then repeatedly ignored direct questions about the cause and expected restoration time. I was given vague responses like “you will be assisted” and “today,” but no technician arrived, no updates were provided, and we remain without internet after more than 10 hours.

Even after confirming that the issue should be resolved, I reported that the service was still down — and again, they responded with “noted” and nothing more. I had to follow up multiple times just to get a “hi.”

This level of communication is not acceptable for a paying customer. I rely on this service for work and essential daily tasks. I am extremely disappointed with how this has been handled and expect immediate action and a formal response. If the issue continues, I will escalate this to ICASA.