Pathetic Service

For the second time, a service that competes with the lowest of the low. The first time i dealt with GPO crew, i was delivered a part that had no electrical wiring on it and was badly damaged. To their credit, it was replaced with a new part after two weeks of waiting. This time I ordered and paid for a bonnet, and was assured it would be delivered within a day or two. Almost 10 days later, no part was forthcoming, and I learned that it hadn't even been "ordered". Instead, they sent a picture of a similar old rusted part, which they claimed they just wanted to confirm that this is what i was looking for. Why send a pic, when all the details, including the VIN number of the vehicle was included in the request? I engaged the Manager/Owner, who committed to resolving the delay and get the part delivered as soon as he can. When I protested about the rusted part in the pic sent, he without hesitation, offered to refund the money, which in my mind suggests that he was well aware that they didn't have the part or wouldn't be able to deliver as promised, regardless of the fact that it was paid in full 10 days earlier! I will NEVER deal with this company again in future.