Staff member accosts women and pensioner and is not removed from his post

My staff members and I were accosted by a member of the GP Retail Operations company, Emmanuel. We called security and they were unable to deter him. We called his Manager Stemmer, who is his friend and neighbour. We called the company directly to ask for a Snr Manager and no one has gotten back to us. This person was agressive and violent against women and a pensioner and no one has removed him from the centre.