NK
Nokwanda K

1 reviews | Active since Sept 2015

30 Sept 2015, 10:38

The most disrespectful service provider!

Craig was assigned as the person we can deal with regarding the repairs on our car.<br> <br> When we can to fetch the car, there was something wrong with it that was not the case when we brought the car. He was extremely rude in his dealing with us in trying to establish what could be done about the new issue that did not exist before the car was brought there.<br> <br> He was so rude and essentially yelled at me the entire time I tried to talk to him to establish what went wrong. I asked him to be respectful and he wouldn't. This, after we paid cash of R 24 840.00 for the repairs. You would think that that would at least buy you some professional responses!<br> <br> Gill/Jill, the manager we dealt with at the beginning, who was very respectful, was unfortunately on leave and when I asked Craig if I could speak to Gill, he said he is unreachable until he returns and there is no other person I can talk to.<br> <br> Craig sure knows how to treat a customer like ****!

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Replies (2)
Gp Motor Works
Gp Motor Works's reply07 Jun 2019, 14:16
Official
Hello Nkwanda K,
Thank you for letting us know what happened and we certainly apologise for the way you were treated.

This is certainly not the way we like to treat our customers!

Hopefully we get the opportunity to regain your trust in future.
Best regards,

Gilles Bedier
GP Motor Works Team
Gp Motor Works
Gp Motor Works's reply17 Jun 2020, 16:01
Official
Hi,

We apologize that you had such a bad experience we Craig. He does not work for us anymore.