Poor service Mafikeng branch where I submitted

Good day my name is Tshepo Moremane from Christiana North Wes,t my wife passed on 2020 and I submitted my claim, for government employees and housing scheme at Department of of Justice and constitutional development regional office Mafikeng till now there is no any response I made follow ups there is no any progress, my contact numbers *** Your Tshepo Moremane