SM
Sekgothe M

1 reviews | Active since Mar 2021

14 Sept 2021, 10:09

****med of R1375 by Govchain

****med of R2750 by Govchain.

So this is what happened. I decided to file tax returns via Govchain, so it turns out SARS is not handing over control of my profile to them because SARS is, as we all know, a nightmare to deal with hence the reason we turn to these so called registered SARS representatives. So after failing miserably to get SARS handover control of my profile to Govchain. I decide that I should just cancel the whole exercise. Some an aptly named "Bo" from Govchain tells me that they will offer me 50% refund. Imagine you order something from an online shop, e.g. Takealot, and their supplier doesn't have what you ordered and paid for so the online shop tells you that they can only offer you a 50% refund. That's theft. So basically, Govchain is insisting that I pay them R1375 for doing nothing at all. No service was rendered.

I regret not checking them out on Hello Peter before using their services.

I will lodge a complaint with the CGSO over their ******* refund policy.

0
Replies (2)
Govchain
Govchain's reply14 Sept 2021, 10:54
Official
Hi Sekgothe, services take a considerable amount of work to deliver (as you've outlined). For this reason we offer a partial refund if a customer decides to "just cancel the whole exercise".  Customers using our services agree to our refund policy. It is clear, accessible and has been independently reviewed.  
SM
Sekgothe M's update14 Sept 2021, 12:09
Reviewer Update
What work did you do because I was the one on the phone with SARS. Not you. You cannot justify taking half my money whereas it was me who was on the phone with SARS. Not you nor your staff. You did not render a service, how can you charge me?