Govchain are shocking!

Firstly i was told my name choices were "too generic" and was told to choose other names which took 2 weeks to get feedback on, when i submitted my name suggestions i was not informed that the first name available is reserved automatically, so after some thought i decided i wasn't happy with the name and would submit more choices and had to pay more. After confirming the name twice after checking the available i made payment and made an error on my name and without contacting me to ask why there is a discrepancy, they just registered the name incorrectly meanwhile it wasn't even the name we checked availability on. Then im told i must pay more to change the name costing me over double the already expensive fee for a simple name registration! The service was shocking and Bo was just rude!