RESALE OF ACCESSORIES

I PURCHASED A MOBILE DVD PLAYER FROM GOVAN MANI IN JUNE 2015. BY SEPETEMBER 2015 THE UNIT WAS BACK AT GOVAN MANI BECAUSE THE SCREEN TURNED WHITE AND THE UNIT COULD NOT BE USED. I RETURNED THE ITEM STILL UNDER WARRANTY WITH ALL THE ACCESSORIES. IT WAS THEN RETURNED TO ME WITH A CAR CHARGER AND REMOTE MISSING. I WAS ADVISED THAT IT WAS NOT HANDED IN. I DISPUTED THIS AND I WAS THEN TOLD THEY COULD GET A NEW SET FOR ME AT A COST OF R200. I AGREED AND UPON RECEIVING THE MISSED ITEMS I NOTICED THAT IT WAS THE EXACT SAME ITEMS THAT WAS INITIALLY HANDED IN. THE ITEMS CAME LOSE AND IN NO NEW PACKAGING.